At Ollie & I we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange or provide a full refund.
For a full refund or exchange , you need to contact us immediately from receiving your item at ~ firstname.lastname@example.org then return it within 7 days from contacting our team. This applies to full price items only. No REFUNDS on sale items.
Any returned item must be in perfect condition, with no damage to the item or the packaging.
Any refund amount will be less the shipping charge.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund. Return must be completed first.
Shipping charges will be waived only if the returned item is faulty.
Gift vouchers are not redeemable online they can only be redeemed in store.